The Good Guys Dubbo

Very poor service bought vacuum from them around 6 months ago it stopped working because of some technical issue and now the good guys are not covering it under warranty such a poor service they give a suggestion to use tape. I came yesterday and they told they will replace it as it is under warranty but today they are very rude in communicating need 4 weeks to repair. When I bought the product form them they were very polite but not when its not working they are being rude while replacing. Kamart has far better service then these guys, worth spending 40 dollars in kmart than spending 300here.

Bought brand new Tv from them and had trouble setting it up. Tried to call the store to ask a question and end up with an automated voice message that says they are to busy and hangs up without the option to even leave a message or get a call back. Good guys have lost my business forever if they can’t be bothered to answer a phone.

Paid through payment link. Presented receipt at counter but can't pick up washing machine until payment comes through on the Good Guys system so standing here waiting for more than 20 minutes. Many years since I shopped at Good Guys. You'd think they'd be more on the ball and make the buying experience so much more enjoyable. Asked to speak with manager who informed me she could call the police and have me charged for fraud for using my Wife's credit card to pay. I stated I have permission she just turned and walked away. What a terrible experience will never shop here again.

These guys are bad news when it comes to returning faulty goods. I explained that the heater has a burning smell coming from it, and he tried to tell me that it's in the instruction booklet and that his heater 'which is exactly the same', does it as well and that it's perfectly normal, but of course he couldn't show me these words in the booklet. After a rude forty five minute lecture and then hit with a 20% return fee, he said he's going to rebox it for future sale. Best advice I can offer is don't risk purchasing goods from this store.

Really disappointing experience. Very poor customer service. After purchasing a faulty Lg surround sound system from the good guys dubbo I returned the item expecting a replacement or refund. I received neither and informed it had to be sent away to be assessed by LG. Inconvenient but ok I handed the item in mid April, it took Dubbo goodguys over a week just to hand it in for repair. It’s now entering June and I’m still without a sound system. I spoke to staff member Kurt this morning who made absolutely no effort to resolve the issue. He first stated he would have a definite answer today, then after I pointed out he said the exact same thing 2 weeks ago and nothing happened, he then changed his story to there’s nothing he can do. I tried to point out how ridiculously long it is taking and the goodguys dubbo should make more effort to resolve these type of issues for their clients, however he didn’t care at all and just stated there’s no guarantees on when and nothing he can do. I will now have go out and purchase a brand new surround sound system due to the incompetence on goodguys dubbo. I will definitely not be purchasing it from the goodguys dubbo store however. Extremely frustrating & disappointing experience. I would recommend people avoid this store

We haven’t had mush luck with customer service in dubo, but a young man named cooper went out of his way to help us find exactly what we need, he wasn’t pushy at all and his excitement over the products was the thing that sold us on them, we ended up getting both a washing machine and refrigerator with him and I’m actually excited to receive them. Product knowledge, passion and professionalism everything you would expect from an older more experienced sales staff but cooper seemed pretty young. If your going to good guys ask for cooper!

Management and staff are always friendly and know their job n will fo put of their way to make sure you have a very pleasant shopping experience with them .. extremely prompt and reliable when it comes to warranty claims or repairs etc n very knowledgeable with the products they sell .. very highly recommend speak with Michelle or Sharon or any other member tbh should you have any enquiries and they'll be more than happy to sort you out with any information you may require .